Returns / Exchange Policy
Our aim is to make our customers happy.
No returns can be accepted for credit unless previously agreed by us and an official Returns Reference has been issued.
A charge of 20% of invoice value or a minimum of £10 will be levied on Goods “not wanted” or “incorrectly ordered”, or due to duplication resulting from a “confirmation” order not being endorsed to that effect.
We must receive all goods returned under this category, within thirty (30) days of the original invoice date. You will bear all the costs of returning any Goods under this category.
All items returned as faulty are liable to manufacturer inspection. We cannot guarantee replacement or credit; a warranty repair may be given.
If an exchange is to be made in cases such as a wrong sized barrel, there will be no charge aside from postage & packing.